Terms and Conditions

1.1. These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“the Player,” “you,” “your”) and Tek Fox Ltd (“the Company,” “we,” “us,” “our”), the operator of the website uk-mrqcasino.net (the “Website”). Tek Fox Ltd is a company registered in Malta (Company Registration No. C96152) with its registered office at The Brewhouse, Mdina Road, Birkirkara, CBD 2010, Malta.

1.2. For players residing in Great Britain, the Company is licensed and regulated by the UK Gambling Commission (UKGC) under account number 60629.

1.3. By registering an account, accessing the Website, and participating in any of the games or services offered, you are expressly acknowledging that you have read, understood, and agree to be bound by these Terms in their entirety. These Terms, in conjunction with our Privacy Policy, Safer Gambling Policy, and any specific rules applicable to promotions or games, form the complete agreement between you and us.

1.4. If you do not agree with any provision of these Terms, you must not create an account or continue to use the Website.

2. Your Account: Eligibility and Responsibilities

2.1. Eligibility: To register an account and use our services, you hereby represent and warrant that:
a) You are at least 18 years of age.
b) You are a resident of the United Kingdom. We do not accept players from outside the UK.
c) You are legally capable of entering into binding contracts.
d) You are registering on your own behalf and using your own personal and financial information.
e) You are not currently self-excluded from gambling, either with us or through a national scheme such as GAMSTOP.

2.2. Account Registration: You must provide true, accurate, and complete information during the registration process, including your full legal name, date of birth, current residential address, email address, and mobile phone number. It is your responsibility to keep this information up-to-date.

2.3. Account Security: You are solely responsible for the security and confidentiality of your account login details, including your username and password. All activity that occurs on your account under your login details will be considered valid and to have been conducted by you. You must notify us immediately if you suspect any unauthorised use of your account.

3. Account Verification (KYC)

3.1. Legal Obligation: In compliance with our UKGC licence and UK anti-money laundering regulations, we are legally required to verify the identity, age, and address of our players. This process is known as Know Your Customer (KYC).

3.2. Automatic Verification: We will attempt to verify your details automatically upon registration using third-party data providers. If successful, you may be able to deposit and play without immediately providing documents.

3.3. Manual Verification: If we cannot verify your details automatically, or at any point during your relationship with us, we will request documentation to complete our checks. You will be required to provide clear copies of:
a) Proof of Identity: A valid Passport or UK Driving Licence.
b) Proof of Address: A utility bill or bank statement dated within the last three months, clearly showing your name and address.

3.4. Source of Funds (SoF): We may also be required to ask for information and documentation relating to the source of the funds you use to gamble. This is a standard regulatory requirement. Failure to provide satisfactory information may result in restrictions being placed on your account.

3.5. Account Restrictions: Your account may be restricted (including the suspension of deposits, wagers, or withdrawals) until all verification checks are completed to our satisfaction.

4. Duplicate Accounts

4.1. One Account Policy: You are strictly prohibited from opening or operating more than one account with MrQ.

4.2. Consequences: If we identify that you hold more than one account, we reserve the right to close all duplicate accounts. In such cases, we may, at our sole discretion, void all winnings and bonuses accrued on the duplicate accounts and return only the remaining deposit balance from the last account you opened.

5. Deposits and Withdrawals

5.1. Deposit Rules:
a) The minimum deposit amount is £10.
b) All funds must be deposited from a payment method registered in your own name. We do not accept funds from third parties or business accounts.
c) In line with UKGC regulations, deposits made using credit cards are strictly prohibited.

5.2. Withdrawal Rules:
a) The minimum withdrawal amount is £10. If your withdrawable balance is below this amount, you may contact customer support to process a manual withdrawal.
b) We do not charge any fees for withdrawals.
c) To prevent fraud, withdrawals will be processed back to the original payment method used for the deposit wherever possible (a “closed-loop” policy).

5.3. Processing Times: We pride ourselves on superfast withdrawals. While processing times can vary depending on the payment method and your bank’s procedures, we aim to process all withdrawal requests within a few hours.

5.4. Protection of Customer Funds: In accordance with our UKGC licence, we hold all player funds in a separate client funds account, which is independent of our corporate funds. This meets the Commission’s requirements for the segregation of customer funds at the level of medium protection.

6. Bonuses and Promotions

6.1. No Wagering Requirements: Our core bonus policy is one of complete fairness. All winnings from free spins or any other bonus offered by MrQ are paid in cash with no wagering requirements and no caps on winnings. The cash is added directly to your withdrawable balance.

6.2. Welcome Bonus: The current welcome offer is available only to new players on their first deposit. Specific terms, such as the minimum deposit and applicable games, are detailed on the promotions page.

6.3. Bonus Abuse: We reserve the right to withhold or void any bonuses and winnings resulting from fraudulent activity or bonus abuse. This includes, but is not limited to, using multiple accounts to claim an offer or engaging in play patterns designed to exploit bonus terms.

6.4. Promotion Changes: MrQ reserves the right to amend, suspend, or cancel any promotion at any time.

7. Prohibited Activities and Account Closure

7.1. Prohibited Conduct: You are strictly prohibited from engaging in any of the following activities:
a) Fraudulent activity, including the use of stolen payment details.
b) Collusion with other players.
c) Use of artificial intelligence, bots, or any other software to gain an unfair advantage.
d) Exploiting any error, bug, or loophole in our software.
e) Using a VPN or other means to mask your location or identity.

7.2. Account Suspension and Closure: We reserve the right to suspend or permanently close your account at any time if we have reasonable grounds to believe you have breached these Terms or engaged in any prohibited activity. In such cases, we may withhold any funds in your account, pending the outcome of an investigation.

8. Safer Gambling

8.1. Our Commitment: We are deeply committed to providing a safe environment for our players. We encourage you to use our range of safer gambling tools to manage your play.

8.2. Available Tools: You can access tools directly from your account to set Deposit Limits, Reality Checks, take a Time-Out, or enter into a Self-Exclusion. For full details, please see our dedicated Safer Gambling page.

8.3. GAMSTOP: We are a registered participant in GAMSTOP, the national online self-exclusion scheme.

9. Errors and Malfunctions

9.1. In the event of a software error or system malfunction, any wagers or winnings affected may be voided. The outcome of any game is determined by our game server, and in the case of any discrepancy, the result displayed on the server shall be final. We are not liable for any losses incurred as a result of such errors.

10. Intellectual Property

10.1. All content on the Website, including text, graphics, logos, software, and trademarks, is the property of the Company or its licensors and is protected by copyright and intellectual property laws. You may not use any of this content without our express written consent.

11. Limitation of Liability

11.1. We will not be liable for any losses or damages that are not a foreseeable result of our breach of these Terms. Our liability to you in connection with your use of the Website is limited to the total value of the wagers you placed in respect of the bet that gave rise to the liability.

12. Complaints and Disputes

12.1. Internal Procedure: If you have a complaint, please contact our Player Experience team in the first instance at [email protected]. We will endeavour to resolve the matter promptly.

12.2. Alternative Dispute Resolution (ADR): If you are not satisfied with the resolution of your complaint after completing our internal process, you may refer the dispute to our nominated ADR provider, the Independent Betting Adjudication Service (IBAS). Their decision will be binding.

13. General Terms

13.1. Amendments: We reserve the right to amend these Terms at any time. You will be notified of any significant changes via email or a pop-up message on the Website. Your continued use of the Website after such notification will constitute your acceptance of the amended Terms.

13.2. Governing Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales.