Our Commitment to Safer Gambling

Your well-being is our top priority at MrQ. We believe that gambling should always be a fun and entertaining experience, and the best way to ensure that is by playing responsibly and staying in control. This page is designed to give you all the information, tools, and support you need to keep your gaming safe and enjoyable.

Our commitment to safer gambling is the foundation of everything we do. As a casino fully licensed by the UK Gambling Commission, we don’t just meet the required standards for player protection—we strive to exceed them. We are here to support you every step of the way.

Keeping an Eye on Your Play

Sometimes, it can be easy to lose track of time or money when you’re having fun. Taking a moment to reflect on your habits is a healthy way to ensure your gambling remains a positive experience. Ask yourself a few simple questions:

• Are you spending more money or time on gambling than you can comfortably afford?
• Are you chasing your losses or trying to win back money you have lost?
• Are you borrowing money or selling possessions to fund your gambling?
• Do you feel that gambling is having a negative impact on your personal life, work, or relationships?
• Is gambling no longer just a form of entertainment?

If you answered yes to any of these questions, it might be a good time to use one of our safer gambling tools or speak to a professional organisation.

Our Safer Gambling Tools: Designed for You

We have built a suite of powerful, easy-to-use tools directly into your account. These tools are designed to give you complete control over your gameplay. You can access them at any time from your account profile.

Deposit Limits

Setting a budget is the most effective way to manage your spending. Our Deposit Limits tool allows you to control the maximum amount of money you can deposit into your account over a set period. You can choose to set a limit for a daily, weekly, or monthly period. Once you reach your limit, you will not be able to make any further deposits until the period resets.

You can decrease your limit at any time, and the change will take effect immediately. If you wish to increase or remove your limit, the change will be subject to a 24-hour cooling-off period. This gives you time to consider your decision before the new, higher limit is applied.

Reality Checks

A Reality Check is a helpful on-screen reminder that helps you keep track of how long you have been playing. You can set this timer to pop up at intervals of your choosing, for example, every 30, 60, or 90 minutes. When the pop-up appears, it will show you your total session time, winnings, and losses, giving you a clear picture of your activity and prompting you to decide whether to continue playing or take a break.

Time-Out

If you feel you need to take a short break from gambling, our Time-Out feature is the perfect tool. A Time-Out allows you to temporarily suspend your account for a period of your choice, ranging from 24 hours up to a maximum of six weeks.

During a Time-Out, you will not be able to log in, deposit, or play any games. We will also ensure that you do not receive any marketing communications from us during this period. Once the Time-Out period has ended, your account will be automatically reactivated.

Self-Exclusion

For players who feel they need to stop gambling for a longer period, we offer Self-Exclusion. This is a more formal commitment to take a complete break from our site. You can choose to self-exclude for a minimum period of six months, up to five years, or permanently.

During your self-exclusion period, your account will be closed, and it will not be possible to reopen it for any reason until the chosen period has ended. We will take all reasonable steps to prevent you from opening any new accounts and will remove you from our marketing lists. Once your self-exclusion period is over, your account will not be automatically reopened. You will need to contact our Player Experience team to request reactivation, which will be subject to a 24-hour cooling-off period.

National Self-Exclusion: GAMSTOP

We are fully registered with GAMSTOP, the national online self-exclusion scheme. GAMSTOP is a free service that allows you to put controls in place to restrict your online gambling activities across all participating UK-based gambling sites. Registering with GAMSTOP will prevent you from using any gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing. It is a powerful tool for anyone who wants to stop gambling online.

Protecting Minors

It is illegal for anyone under the age of 18 to gamble, and we take our responsibility to prevent underage access very seriously. We conduct strict age verification checks on all new accounts. We also encourage parents to use filtering software like Net Nanny or CyberPatrol to block gambling sites from being accessed by minors.

Need More Help? External Support Organisations

Sometimes, you may need to speak to someone independent and professional. The following organisations offer free, confidential help and support for anyone affected by gambling.

GambleAware
GambleAware provides information and support for players and their families. You can find helpful resources on their website or speak to a trained advisor 24/7.

• Website: www.gambleaware.org
• Freephone Helpline: 0808 8020 133

GamCare
GamCare is a leading provider of support for anyone affected by problem gambling. They offer a moderated online forum, a live chat service, and free counselling.

• Website: www.gamcare.org.uk
• Freephone Helpline: 0808 8020 133

We are here to help you keep your play fun and safe. Please use the tools available, and never hesitate to reach out for support if you need it.