Frequently Asked Questions

Creating an account with us is a simple and quick three-step process. You’ll start by providing your email and choosing a username and password. After that, you will need to enter your personal details, including your full name, date of birth, and UK address. The final step is to provide your mobile number to complete the registration.

New players at MrQ are greeted with a fantastic welcome offer. When you make your first deposit of just £10, you will receive 50 free spins to use on the hugely popular slot game, Big Bass Splash. No promotional code is needed to claim this offer; it is automatically credited after your first successful deposit.

We understand that sending documents can feel like a chore, but it is a critical process for your safety and ours. As a casino licensed by the UK Gambling Commission, we are legally required to verify the identity and age of our players. This process, known as KYC (Know Your Customer), helps prevent underage gambling and protects against fraud, ensuring MrQ remains a safe place for everyone to play.

This is the core of our fair play philosophy. “No wagering requirements” means that any winnings you get from your free spins or other bonuses are paid to you in real, withdrawable cash. Unlike other casinos, we do not require you to bet your winnings a certain number of times before you can cash them out. What you win is yours to keep, right away.

If we are unable to verify your account automatically, we may ask you to provide some documents. For proof of identity, you will typically need to provide a clear photo of a valid passport or a UK driving licence. For proof of address, we would require a recent copy of a utility bill or a bank statement that is dated within the last three months.

Yes, we value our loyal players and offer a range of ongoing promotions. You can earn free spins simply by verifying your mobile phone number, or by referring a friend to the casino. We also host regular network promotions like Drops & Wins from Pragmatic Play and have other daily and weekly offers that you can find in the “Rewards” section of your account.

No, each player is strictly limited to one account at MrQ. This policy is in place to ensure fairness and security for all our users. If we discover that a player is operating multiple accounts, we will close the duplicate accounts and any winnings accrued on them may be voided.

You can fund your account and withdraw your winnings using several secure and popular payment methods. We accept major UK debit cards such as Visa and Mastercard, as well as the trusted e-wallet, PayPal. All payment methods used must be in your own name.

To make our casino accessible to everyone, we have set the minimum deposit amount at just £10. The same minimum amount applies to withdrawals, so you can cash out your winnings once your balance reaches £10. If your balance is lower, you can contact our support team to withdraw the full amount.

If you have forgotten your password, you can easily reset it by clicking the “Forgot password?” link on the login page. You will then be prompted to enter the email address associated with your account. A link to reset your password will be sent to your inbox almost instantly, allowing you to set a new password and get back into your account in minutes.

We pride ourselves on our superfast withdrawals. Once you request a withdrawal, our team works to process it as quickly as possible. While the exact timing can depend on your bank, most withdrawals, especially those made to e-wallets like PayPal, will arrive in your account within just a few hours.

Our game library is packed with over 1,000 high-quality titles to suit every type of player. The vast majority of our collection is made up of over 900 online slots from the world’s best providers. We also offer an immersive live casino experience with games like Blackjack and Roulette, and we haven’t forgotten our roots with a fantastic selection of online bingo and Slingo games.

No, we believe in being completely transparent with our players. MrQ does not charge any fees for either depositing money into your account or withdrawing your winnings. The amount you deposit is the amount you play with, and the amount you win is the amount you receive.

Game fairness is guaranteed at MrQ. As a UKGC-licensed casino, all of our games are supplied by reputable and licensed software developers. These games use a Random Number Generator (RNG) to determine their outcomes, which ensures that every spin and every card dealt is completely random and unbiased. These RNGs are regularly tested and certified by independent auditing bodies.

Absolutely. Your safety is our top priority. MrQ is a fully legitimate online casino, licensed and regulated in Great Britain by the UK Gambling Commission under account number 60629. This means we adhere to the highest standards of player protection, security, and responsible gambling.

Yes, the entire MrQ experience is fully optimised for mobile play. You can access all of our games, bonuses, and account features through the web browser on any modern smartphone or tablet. For iOS users, we also offer a dedicated application that you can download from the App Store for an even smoother experience.

We are committed to providing a safe gaming environment and offer a range of responsible gambling tools. From your account, you can easily set daily, weekly, or monthly deposit limits to manage your spending. You can also set up reality checks to remind you how long you’ve been playing, or take a short break using our time-out feature. For those who need it, a longer-term self-exclusion is also available.